Tearms & Condition

Shipping Time

We deliver in India within 7-10 days via courier, Indian post and transport. Currently our average delivery time in India is around 3 days. Shipping time may affect according to holiday, climatic change, strike, law/order or due to courier company policy. We can not accept a return refund request if delivery is not made on time by the courier company, we give our full support and help to resolve this problem.

Normally we do shipping on the same or next day of order and share tracking details with customers.

Cancellation

Customer/user can cancel the order before 4pm or the same day if ordered before 4pm and before getting the tracking detail of the order. If ordered after 7pm then order can be cancelled before 4pm of the next day or before generating the tracking details.

As a general rule, you shall not be entitled to cancel your order once you have received confirmation of the same.

However, in the unlikely event we are unable to deliver stitching service to you, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

If we had picked up your own materials from you to stitch or you gave us that, we shall deliver the same back to you at no additional cost in case the order is cancelled except the traveling/transportation/courier charges or if any other item purchased for your dress on your demand.

We reserve the sole right to cancel your order in the following circumstance:

  • in the event of the designated address following outside the serviceable area offered by us;

  • failure to contact you by phone or email at the time of confirming the order booking;

  • failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or

  • failure due to reasons beyond our control or attributable to the Vendor.

  • bad or illegal behavior or buyer.

Shipment Tracking:

You will get an email or SMS alert with the tracking details as soon as the product is shipped, or you can download tracking details here by pasting the delivery address phone number. You can also request us for faster shipping and we will provide it.

Exchange Policy:

  • Exchange only available for purchase make through website Only (No whatsapp & facebook).

  • Users have to do self shipment (user will pay for their shipping) for any return order and have to pay rs 100 extra for replacement order shipping.

  • Users can select a replacement only after the return parcel is reached.

  • Courier companies for returning parcels

  • Users have to ask for replacement within 2 days of delivery and once agreed then they have to courier it within 3-4 days. Otherwise no replacement will be possible.

  • Refund not available in this.

  • Write "Exchange" on packets which are sent for exchange reasons. Write "defected" on the packet somewhere if returning due to defect reasons.

 

Return Time:

We have a 100% Buyer protection policy wherein you can return the product for any reason whatsoever. If in any case you got a defective piece then you can send that to us and we will send you another piece of the same design if available or any other piece of your choice from any future stock. Just send us that defected piece picture.

For any such problem it is your responsibility to inform us within 2-3 days of delivery, any return can be made within 7 days. After that no return was accepted. After washing or stitching no claim can be possible.

Color may look lil different in picture due to light, flash and device color setting. Please make your choices accordingly as we are unable to accept return due to this issue or if design is not liked after/post delivery.

You can also whatsapp us your tracking number with a picture of defected cloth for fastest resolution. Our team will reply to you with an approval email containing the instructions and return shipping address to which you need to send back the product within 7 days.

Refund:

If you wish, you can choose any other item of the same range from current or future stock in replacement of damaged product. Else we can also refund the entire amount back to your bank account without any deductions along with return shipping.

You shall be entitled to a refund only if you prepay for your order at the time of placing your order on the Services and only in the event of any of the following circumstances:

  • us cancelling your order due to (A) your delivery location following outside our serviceable areas; (B) failure to contact you by phone or email at the time of confirming the order booking; or (C) failure to contact you by phone or email at the time of confirming the order booking; or

  • us cancelling the order at the time of confirmation due to unavailability of vendors to process your order at the time of booking.

Our decision on refunds shall be at our sole discretion and shall be final and binding.

All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.

Any damage to the material to be stitched / the measurement dress provided by you before we deliver those back to you, our maximum liability will be Rs. 500 only irrespective of the cost of the material to be stitched / the measurement dress.

wrong order being delivered; or

items missing from your order at the time of delivery.

Cash on Delivery

  • If the user is unable to accept the packet anyhow then it will return back to us, in this case your COD amount is non returnable.

  • Users have to pay the total bill amount in cash before accepting or opening the packet.

  • Discounts not applicable on this.

Payment Security:

You transparently pay through our Payment Gateway and all the data is transferred through high level encryption technology. We guarantee you, your payments are 100% secured with us and your payment details are never shared with anyone during the payment process